We reserve the right to periodically review and update these terms and conditions and policies. Any revisions will be posted on our website, with the last update recorded as of December 2023.

Virtual Appointments and Compliance:
In delivering virtual appointments, Instacare commits to adhering to all relevant statutory requirements, including but not limited to:

• Health Practitioners Competence Assurance Act 2003 (HPCA Act).

• Health and Disability Commissioner (Code of Health and Disability Services Consumers’ Rights) Regulations 1994.

• Medicines Act 1981 and associated regulations.

• Health Act 1956.

• ACC Act 2001.

• The Privacy Act 2020.

• Health Information Privacy Code 2020.

• HISO Health Information Security Framework Standard 2015.

• Health and Safety at Work Act 2015.

Instacare doctors might recommend that specific medical conditions necessitate face-to-face appointments. There are instances where an in-person consultation remains essential, even following a virtual appointment.

Ensuring privacy and confidentiality is of utmost importance, and these aspects are regulated by the Privacy Act 2020 and Health Information Privacy Code 2020. Please consult our Privacy Policy for further information.

Service Provision and Patient Responsibilities:

• Instacare may withdraw, suspend, or discontinue services without prior notice or reason.

• Patients may change their minds and terminate virtual consultations at any time.

Consumer Responsibilities:

• Security: Patients are responsible for keeping their accounts secure and maintaining the confidentiality of account details, including communication during virtual appointments.

• Eligibility: Parents/guardians may book appointments for minors, while adults 16 years and over must book their appointments unless acting as a carer or holding Power of Attorney.

• Informed Consent: Patients must be informed about and provide consent to virtual services, understanding any limitations and alternative options.

During the Consultation:

• Identity Verification: Patients may be asked to verify their identity before the appointment.

• Recording: Patients must not record virtual appointments without written permission.

• Technical Issues: In the event of technical problems, the Instacare doctor may complete the consultation via telephone.

Prescription Policy:

• Instacare provides electronic prescriptions through the NZ ePrescription Service.

• Repeat prescriptions are subject to clinical discretion and may require in-person assessments.

• Controlled medications have specific restrictions.

Informed Consent:

• Instacare adheres to the New Zealand Code of Health and Disability Services Consumers’ Rights. In virtual appointments, patients must be informed about the service, its limitations, and alternative options. Informed consent is documented in the clinical records.

Indemnity:

• Users release Instacare from claims and agree to indemnify against proceedings, actions, or demands arising from the use of services.

Cancellation and Re-Scheduling:

• Cancellation or re-scheduling is allowed up to six hours before the scheduled appointment. Failure to present for an appointment may result in charges.

Feedback and Complaints:

• Feedback is welcome at admin@instacare.co.nz. Complaints should be detailed in an email with specific information. The resolution process is outlined in the Feedback and Complaints Policy.

In Conclusion:

• By clicking ‘I agree,’ users accept the outlined terms and conditions. Instacare retains the right to restrict access to services for policy breaches. For questions or concerns, contact admin@instacare.co.nz. These terms are subject to periodic review by the management team.