Online doctor consultations
Talk through everyday health concerns with a doctor by phone or video, wherever you are in New Zealand.
Explore our services
ANYWHERE IN NEW ZEALAND
Your online GP.
At home.
Anywhere in NZ.
Speak with an online doctor by phone or video.
Everyday care, seven days a week, from the comfort of home.
From $35 · 15-minute consultations
8 am–10 pm, every dayWeekends & public holidays included
Anywhere in New ZealandCare that comes to you
Phone or videoChoose what works for you
EVERYDAY CARE, MADE EASIER
Your online doctor,
wherever life takes you.
From health advice to prescriptions and medical certificates, Instacare helps you get the care you need without a trip to the clinic.
Prescriptions & medical certificates
Discuss prescriptions, sick notes and referrals with a doctor. These are provided when clinically appropriate.
Explore our servicesACC & follow-up advice
Get advice about injuries, ACC and your next steps. Some concerns will need an in-person assessment.
Explore our servicesFROM THE COUCH TO THE COAST
A doctor’s appointment
without the journey.
Life is busy. Getting healthcare should be easy.
Connect with an experienced doctor from a quiet, private place at home, at work or while travelling within New Zealand. Choose phone or video, and speak about what matters to you.
- Affordable consultations from $35
- Seven days a week, 8 am–10 pm
- Weekends and public holidays included
THREE SIMPLE STEPS
Less hassle.
More time for you.
- 01
Choose your consultation
Phone or video? Let our team know what suits you and when you’re available.
- 02
Confirm your appointment
We’ll confirm your appointment, the applicable fee and how to join.
- 03
Talk to your doctor
Discuss your concern and get a clear plan for what to do next.
Where can I use Instacare?
Instacare offers phone and video consultations to people anywhere in New Zealand. You can speak with a doctor from home or another quiet, private place.
When is Instacare open?
Our service hours are 8 am–10 pm, seven days a week, including weekends and public holidays. All times are New Zealand time. Appointment availability must be confirmed with our team.
How much does a consultation cost?
Our published 15-minute consultation fees range from $35 to $75. The fee depends on the appointment. Please confirm the applicable price with our team before booking. All prices are in New Zealand dollars.
Can I choose a phone or video consultation?
Yes. Let our team know whether you prefer a phone or video appointment when arranging your consultation.
Can I arrange an appointment for my child?
Yes. A parent or guardian can arrange an appointment for a child. Our team will explain what information and involvement are needed.
What if I need an in-person examination?
Telehealth is suitable for many everyday concerns, but it cannot replace every physical examination. Your doctor may recommend an in-person appointment or urgent care. In an emergency, call 111.
PHONE OR VIDEO. YOUR CHOICE.
Care that fits around your life.
At home, away for the weekend, or anywhere in New Zealand.
ONLINE HEALTHCARE ACROSS NEW ZEALAND
A GP conversation, wherever you are.
Looking for an online GP or telehealth near you? Instacare provides phone and video appointments to people across New Zealand, including cities, smaller towns and rural communities. You do not need to live near a clinic to use our online service.
Learn how telehealth works, explore evening and weekend GP appointments, or check consultation fees. For care that needs a physical examination, your doctor can explain the appropriate next steps.