Thank you for choosing Instacare Clinic for your healthcare needs. We are committed to protecting your privacy and maintaining the confidentiality of your personal information.

This Privacy Policy outlines how we collect, use, disclose, and protect your data in compliance with the privacy laws of New Zealand, particularly the Privacy Act 2020.

1. Information We Collect:
We collect personal information necessary for providing our online urgent care services. This may include:

• Personal Details: Name, contact information, date of birth, and address.

• Health Information: Medical history, symptoms, and any other health-related data you provide during consultations.

• Billing Information: Payment details for processing fees associated with our services.

• Device and Log Information: Information about the device used to access our services, IP address, and browsing history on our platform.

2. How We Use Your Information:
We use your information for the following purposes:

• Providing healthcare services, including consultations and prescriptions.

• Billing and processing payments.

• Sending appointment reminders and important updates.

• Improving our services and enhancing user experience.

• Complying with legal and regulatory requirements.

3. Data Security:
We employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. Our platform uses encryption and secure transmission protocols to safeguard your data.

4. Disclosure of Information:
We may share your information under the following circumstances:

• With your explicit consent.

• To healthcare professionals involved in your care.

• When required by law or in response to a legal process.

• To third-party service providers assisting in the provision of our services.

5. Your Rights:
You have the right to access, correct, or request the deletion of your personal information. You can manage your communication preferences and opt-out of certain data uses.

6. Cookies:
We use cookies and similar technologies to enhance your experience on our platform. You can manage cookie preferences through your browser settings.

7. Changes to Privacy Policy:
We may update this Privacy Policy periodically. The effective date will reflect the latest revision.

8. Contact Us:
If you have any questions or concerns regarding your privacy, please contact us at admin@instacare.co.nz.

By using Instacare Clinic, you agree to the terms outlined in this Privacy Policy.