CARE WITHOUT THE TRAVEL
An online doctor visit, made simple.
Speak with a doctor by phone or video from a quiet, private place anywhere in New Zealand.
- 01
Arrange your appointment
Call or email our team. Tell us whether you prefer a phone or video consultation and when you are available.
- 02
Confirm the details
Our team confirms your appointment time, consultation fee and instructions for joining. A request is confirmed only when our team responds.
- 03
Speak with your doctor
Be ready at your appointment time. Discuss your concern and receive advice about treatment and any follow-up care.
Getting ready for your consultation
Choose a quiet, private place. Have information about your medicines and relevant medical history ready. For a video appointment, use a device with a camera and microphone and a reliable internet connection.
If an in-person examination is needed, the doctor will explain your next steps. In an emergency, call 111.
All appointment times are New Zealand time. Our service hours are 8 am–10 pm every day, including weekends and public holidays.
GOOD TO KNOW
Your questions, answered.
Where can I use Instacare?
Instacare offers phone and video consultations to people anywhere in New Zealand. You can speak with a doctor from home or another quiet, private place.
When is Instacare open?
Our service hours are 8 am–10 pm, seven days a week, including weekends and public holidays. All times are New Zealand time. Appointment availability must be confirmed with our team.
How much does a consultation cost?
Our published 15-minute consultation fees range from $35 to $75. The fee depends on the appointment. Please confirm the applicable price with our team before booking. All prices are in New Zealand dollars.
Can I choose a phone or video consultation?
Yes. Let our team know whether you prefer a phone or video appointment when arranging your consultation.
Can I arrange an appointment for my child?
Yes. A parent or guardian can arrange an appointment for a child. Our team will explain what information and involvement are needed.
What if I need an in-person examination?
Telehealth is suitable for many everyday concerns, but it cannot replace every physical examination. Your doctor may recommend an in-person appointment or urgent care. In an emergency, call 111.
PHONE OR VIDEO. YOUR CHOICE.
Care that fits around your life.
At home, away for the weekend, or anywhere in New Zealand.